Delivery Policy

This policy sets out details of delivery and shipping for your online order.

Orders are generally shipped from distribution centres, which are currently located in Melbourne, within 1 to 2 business days after full payment is received.

We are working with multiple major Australian couriers to provide the most efficient delivery service at the most reasonable price.

Where We Deliver

Our online shop serves customers on most addresses within Australia. Currently, we don’t ship to international addresses.

Undeliverable Postcodes

We try our best to deliver Australia wide, however, there are still a few postcodes in remote regional areas that are undeliverable, especially for some bulky or heavy items. Those orders with no shipment service will be cancelled and refunded automatically with email notification. Please kindly contact us for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully.

Delivery Cost

We offer Fast and Free delivery. This is for Regular Parcel Delivery within Australia by specialised parcel couriers such as Australia Post, CouriersPlease and Fastway Couriers.

Express shipping option is not available at this stage.

How and When We Deliver

All deliveries are made from 9.00 am to 5:00 pm Monday to Friday. All orders with available stock will be dispatched in 1 to 2 business day.

How Long Does It Take To Ship Your Order?

The estimated delivery time frames are:

For customers in VIC, approximately 4 – 6 business days;

For customers in NSW, SA, ACT, approximately 5 – 9 business days;

For customers in QLD, NT, WA and TAS, approximately 8 – 11 business days.

NOTE:

Delivery time only starts after your payments have been cleared and the item has been dispatched from ther warehouse (usually 1 -2 business days after receipt of cleared payment).

The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact us.

Pick up or arranging your own courier is not currently available.

We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee neither.

Due to ongoing COVID restrictions being placed in different states and natural disasters from time to time, delivery time frames can be affected and your patience in these cases is appreciated.

Undeliverable Packages

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

Inaccurate address

If there are any address discrepancies with your order the product is returned to us, a customer service team member will be in touch. A re-delivery cost will occur for any products that are returned to us as a result of inaccurate address.

Unsuccessful Delivery Attempt

If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mailbox for you to pick up your parcel in your local Post Office.

If your item is delivered by Aramex or Allied Express, the arrangement will be made in advance to ensure your item arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.

Rejected by Receiver

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if the parcel has to be resent.

Delivery Partners:*

AUSTRALIA POST

When your order is dispatched, you will be given a consignment number. You can use the number to track your order at the Australia Post’s website.

Please visit https://auspost.com.au/mypost/track and use the tracking number given to track your item.

ARAMEX

Aramex provides a reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.

Parcels dispatched with Aramex are collected on a daily basis. A non- PO Box address is required for Aramex’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer support team.

To track the item that is dispatched with Aramex, please visit https://www.aramex.com.au/tools/track/ and use the given tracking number.

ALLIED EXPRESS

Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals.

Allied Express will contact you prior to delivery via SMS or phone number.

Allied Express requires a consignment note and the postcode of the destination to track the item at http://www.alliedexpress.com.au/ or call 131373 for more queries.

TOLL

Toll is a major integrated logistics provider with an Asia Pacific focus. They provide safe, secure transport services.

A non- PO Box address is required for Toll’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

If the delivery is missed, you should receive a card with instructions on how to find your parcel. You can visit Toll website to arrange a re-delivery.

With the tracking number, you can track the parcel anytime at https://www.tollgroup.com/tools/mytoll

HUNTER COURIERS

A non- PO Box address is required for Hunter Express’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

If the delivery is missed, the item will be returned to the depot. Our customer service team will inform you of the redelivery if they get the notification from Hunter Express. With the tracking number, you can track the parcel anytime at https://www.hunterexpress.com.au/home

Delivery Problems

If you wish to return a product delivered, please refer to our Return & Refund Policy.

*for more information about delivery speed and coverage visit delivery partners’ website.

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